Following up on a refund

Keep your order number to hand. Refunds return to your original payment method, and card refunds normally appear 5-7 business days after we submit them, so allow that time before following up. Service credits to your Mathaq loyalty account are instant.

The details that matter

Refunds go back to your original payment method. Card refunds normally appear 5-7 business days after we submit them; service credits to your Mathaq loyalty account are instant.

Refunds and timelines

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